Experience & Education
2022
care sales guide i
GoDaddy
Remote
- Provided inbound and outbound support to business owners, resellers, and IT personnel, matching their needs to appropriate solutions.
- Consulted with commercial and personal clients, educating them on GoDaddy products and opportunities to enhance their online presence.
- Managed online reputations and assisted clients with creating an effective online presence for their ideas and businesses.
2010-
Bachelor of Arts in comparative women’s studies
Spelman College
GPA 3.0
2021
Licensed CSR
American Family Insurance
Peachtree Corners, Ga
- Delivered high-touch customer service to clients, addressing payment and policy-related inquiries.
- Proactively promoted self-service options to reduce customer effort and increase efficiency.
- Resolved complex account activities that could not be handled systematically, ensuring accurate policy and billing processes.
2018
Client Services Representative II
Country Financial Mutual Insurance Company
Alpharetta, Ga
- Delivered high-touch customer service to clients, addressing payment and policy-related inquiries.
- Proactively promoted self-service options to reduce customer effort and increase efficiency.
- Resolved complex account activities that could not be handled systematically, ensuring accurate policy and billing processes.
What i can do
Skills & Proficiencies
- Time management
- Self-starter
- Digital marketing & communication
- Social media marketing
- QWERTY & 10-key data entry
- WordPress website building
- Graphic &Web design
- People management
- Project leadership
- Project management
- Social media management
- Search engine optimization (SEO)
- Branding
- Outbound sales
- Business development
- Process improvement
- Tech support on multiple computer software operating systems
- Help desk
- Sales management
- Linux
- Computer networking
- Email marketing
- Microsoft SQL Server